Key Initiatives

IT Priorities Scorecards

December 2014

University IT Priorities

University IT Priorities are identified annually by the CIO in consultation with university executive leadership and university IT governance. Once identified, these priorities are referenced in the U-M Business and Finance Strategic Framework.

Monthly scorecards tracking progress on University IT Priorities—as well as the CIO/​ITS unit goals—are posted on this page. Two scorecards are created: the Executive Scorecard provides high level information intended to provide University leadership with a brief status summary that can be understood at a glance. The IT Management Scorecard provides more detailed informationabout the same projects and is intended to provide operational leadership with insight into project status and health.

The following initiatives are the Fiscal Year 2015 (July 2014–June 2015) priorities:

Implement Program of IT Rationalization

  • MiWorkspace: MiWorkspace is a computing service that supports common IT needs across campus, including support of Mac and PC computers, wired and wireless network connectivity, printing, file storage, software, security, and local, online, and helpdesk support. As of June 2014, MiWorkspace has been piloted by three academic units and used by over 10,000 staff from Central Administrative units in 120 locations throughout Michigan, the United States and abroad. The next phase of this multi-year effort will involve partnering with unit leadership to implement MiWorkspace in nine additional academic and research units.

  • Bring Your Own Device (BYOD): With the consumerization of computer products, faculty, staff and students are increasingly expecting to be able to use their own technology in conjunction with U-M resources. The BYOD trend presents opportunities and challenges that need to be addressed in order to meet these evolving technology needs. The BYOD effort will establish guidelines, practices, and technology environments to improve productivity and reduce security risks for faculty, students and staff using personal devices in conjunction with U-M resources, including MiWorkspace.

IT Strategic Plan and Investment Roadmap

  • IT Strategic Plan: Focusing on the Mission Domains of Teaching and Learning, Knowledge, Research, and Patient Care, the IT Council has been working with the Office of the CIO and campus leaders on setting campus-wide IT priorities and creating an IT strategy that meets the challenges we face as an institution. The IT Council has endorsed the plan as a "well-informed stake in the ground" to provoke campus discussion about positioning information technology at U-M. The next phase of this effort will focus on obtaining endorsement and approval from university executive officers on a multi-year investment roadmap, which will be used for long-term planning and prioritization of the university’s IT resources.

Implement NextGen Michigan Technologies

  • Learning Management System (LMS) Pilot: Driven by U-M's institutional academic strategy, and as embodied in the IT Strategic Plan (including engaged learning, digital education, and control of the digital scholarly environment), the university is piloting the first major component of the Unizin digital education ecosystem, the Canvas learning management system (LMS). Canvas is a cloud-based LMS developed by Instructure, Inc. It is used by more than 600 colleges and universities and features streamlined instructional workflows, improved collaboration, and the ability to integrate with many external tools. Canvas offers several enhanced learning capabilities not currently available in CTools, including: Peer feedback; Learning outcome mapping; online rubrics; learning analytics and other features. The university will conduct pilots with at least 15 courses and 2,000 students each in the fall and winter term.

  • Advanced Research Computing: High-speed storage allows researchers to better optimize their computing throughput by having storage that can better keep up with rapidly increasing computation speeds. The high-speed storage service is part of an overall set of tiered storage offerings that meet a variety of performance and price points for researchers.

  • Wi-Fi in Academic Spaces: This multi-year effort will improve the campus Wi-Fi network in academic spaces, with a goal of bringing the network to a consistent standard of coverage, capacity and capability that permits our students, faculty, and staff to teach, learn, and work anytime and anywhere in these facilities. The next phase of this project will add to and/or upgrade the current coverage in 12 of the 18 identified buildings by the end of this fiscal year, as well as focus on the completion and submittal of a business case, funding request and implementation approach and building prioritization to executive officers.

In addition to the University IT Priorities, each year the CIO also identifies specific priorities for Information and Technology Services (ITS), one of the University's IT shared-service providers that reports directly to the CIO. The following initiatives are the CIO/ITS unit goals for Fiscal Year 2015 (July 2014–June 2015):

  • ITS Service Excellence: The goal for this initiative is to build and sustain a culture of “service excellence” across ITS. To accomplish this goal, ITS is launching an internal development program intended to equip staff with a set of core skills in customer service and operational excellence to better serve our customers. ITS will partner with the University of Michigan Health System (UMHS) to adopt and customize the UMHS Service Excellence Program for use within ITS.

  • Talent Management Strategy: The goal for this initiative is to develop and implement a strategic human resource planning process that is linked to and supports the university's IT strategy and ITS strategic imperatives. The ITS talent management strategy will include the work processes and systems that are related to recruiting, retaining and developing the most talented workforce available.

  • Build Disaster Recovery Plans for Critical ITS Systems: The goal of this project is to re-establish basic disaster recovery capabilities for critical university systems that are managed by ITS. Disaster Recovery plans will be completed for identified critical systems/applications. Each DR plan will have steps for response, resumption, recovery, and restoration.