You are hereHome / Customer Relations
ITS Service Center
Get assistance with ITS services.
NextGen Unit Representatives
The NextGen Michigan Unit Representative group brings together individuals from campus organizations with NextGen project leaders to prepare our units—and the university as a whole—for MiWorkspace and the other new IT services. The customer relations team works closely with Unit Representatives and other unit leaders.
The Customer Relations team works on technology initiatives with university partners from many campus units, the Office of the CIO, and Information and Technology Services. Our focus is on building relationships and effective communications that enable the university to better leverage information and technology in support of our diverse missions. We have regular connections with leadership, IT, and other members of campus units to address:
What's new and changing with campus IT services and projects, as well as with units' academic and administrative activities?
What's important for campus units, and how can technology help address near-term challenges as well as support longer-term strategic goals?
How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?
We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:
Ensuring the CIO and ITS hear campus feedback — the feedback needed to make good decisions and service improvements that align with the needs of campus.
Providing transparency — sharing data and reports on quality of university IT services, and collecting information on units' experience with IT services to build a balanced view.
Making connections — identifying IT services that meet the needs of a particular situation; bringing the right folks from ITS together to address a complex issue; and bringing together colleagues from across the Michigan IT community who can collaborate on challenges that they share.
Advocating for the needs of the campus community — whether that involves a near-term stretch to make a particular IT service work for a campus unit, or discovering and articulating the long-term trends across campus that should shape IT services and strategy in the coming years.
Customer Relations Contacts
Please let us know if you would like help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can speak to the Customer Relations contact who is assigned to your unit. Don't see your unit listed? Contact us at UMIT.Customer.Relations@umich.edu to get connected.
|College of Engineering||Colleen McCormick|
|College of Literature, Science and the Arts||Phil Ray|
|College of Pharmacy||Karen Kuffner|
|Ford School of Public Policy||Phil Ray|
|Institute for Social Research||Colleen McCormick|
|Law School||Colleen McCormick|
|Life Sciences Institute||Karen Kuffner|
|Medical School||Colleen McCormick|
|OVP Research/Units||Colleen McCormick|
|Rackham Graduate School||Karen Kuffner|
|Ross School of Business||Colleen McCormick|
|School of Dentistry||Phil Ray|
|School of Education||Phil Ray|
|School of Information||Colleen McCormick|
|School of Kinesiology||Karen Kuffner|
|School of Music, Theatre & Dance||Colleen McCormick|
|School of Natural Resources & Environment||Phil Ray|
|School of Nursing||Karen Kuffner|
|School of Public Health||Karen Kuffner|
|School of Social Work||Karen Kuffner|
|Stamps School of Art & Design||Colleen McCormick|
|Taubman College of Architecture and Urban Planning||Colleen McCormick|
|U-M Hospitals, Health Centers and Clinics||Colleen McCormick|
Administration and Operations
|Division of Public Safety and Security
|Facilities & Operations
|Global Communications & Strategic Initiatives
|Office of the Provost||Karen Kuffner|
|Office of University Development||Karen Kuffner|
|OSVP Academic Affairs
|University Audits||Karen Kuffner|
|University Human Resources||Karen Kuffner|
|Alumni Association||Karen Kuffner|
|Bentley Historical Library||Phil Ray|
|Center for Research on Teaching and Learning||Karen Kuffner|
|Center for the Education of Women||Karen Kuffner|
|Clements Library||Phil Ray|
|Institute for Continuing Legal Education||Colleen McCormick|
|Intercollegiate Athletics||Colleen McCormick|
|Matthaei Botancial Gardens and Nichols Arboretum||Phil Ray|
|U-M Museum of Art||Phil Ray|
|University Musical Society||Phil Ray|
- Customer Relations
- Michigan IT